Troubleshooting

Symptoms

While downloading music from Itunes, the computer crashed and there would be a blue screen. After restarting the computer and running the downloads again the same thing happened. But if I did anything else besides run the downloads, my computer didn't crash; only when the music downloaded.

Hypothesis

• I need to run system restore to a point from yesterday to undo changes made by downloading Adobe reader today.
  
• The internet connection is slow right now and I will have to wait until tomorrow when it is refreshed.
  

Results

• After running system restore, system restore did not complete because of an unknown error. The same result happened after running system restore on many different restore points of different times. Supposing that the problem was from downloading a new version of Adobe Reader, I unistalled Adobe reader and restarted. That did not fix the problem.
  
• While running the music downloads again, Itunes ran slowly enough that the connection timed out. Then if I tried it again the computer would crash. So I turned off my computer and waited till the next day when the internet was faster and by then the downloads finished without crashing the computer.
  

Solution

Either my computer was on too long and needed to be turned off so it could rest, or the internet connection was inconsistent that day for the music, so I had to wait another day.